The Challenge of Complying in Plain English

By PATRICK DONACHIE, WEALTHMANAGEMENT.COM — Advisory firms are preparing for Regulation Best Interest’s implementation on June 30, including the mandate to craft a Form Client Relationship Summary (CRS). The summary is meant to detail the “client/advisor” relationship and be delivered to all retail clients. In the rule, the SEC demands that Form CRS be written in “plain English” and take into consideration retail investors’ “level of financial experience.” The mandated brevity Read more […]

Some colleges start to translate dense jargon into plain language

By Andy Johnston The Hechinger Report, WSB Radio — University administrators and officials across the country continue to produce instructions and forms — from handbooks and guides to syllabuses, websites and policies about everything from academic honesty to sexual harassment — that are puzzles of almost comically complex words and phrases. “Universities have been slow to realize the importance of plain language,” said Deborah Bosley, a former professor at the University of Read more […]

Exceptional User Experience Begins with Words: Plain Language in the Financial Sector

Presentation held at Face of Finance 2019 Conference, Bentley University NY – April, 5 2019 Deborah Bosley explained how much time and money is wasted in corporations as a result of bad design and unclear communication. $396 billion is lost annually in the financial sector, through calls to customer service, incomprehensive letters, forms, applications, policies, websites that do not deliver and posts on social media exposing problems. Dr. Bosley outlined the challenges that content presents and Read more […]

Reg BI Disclosure Does Not Pass Readability Test

By DIANA BRITTON, WEALTHMANAGEMENT.COM — The Securities and Exchange Commission has circulated a mockup of its Customer Relationship Summary form, a disclosure requirement in its proposed Regulation Best Interest, which is meant to alleviate client confusion about the differences between brokers and registered investment advisors. But the mockup didn’t pass a simple readability test conducted by Dr. Deborah Bosley, owner of The Plain Language Group. Bosley found that the document was Read more […]

Fiduciary Group: Brokers Must Tell Customers ‘We Do Not Represent You’

By TRACEY LONGO, FINANCIAL ADVISOR MAGAZINE — “There is a lot of jargon and information that is not telling the whole story or implies that things will be better in a broker situation than in a fiduciary situation, which of course is not true, so in our rewrite we tried to be very clear about differences between brokers and advisors,” said Deborah S. Bosley, principal of The Plain Language Group, which was retained by the Fiduciary Institute to do a qualitative review of the SEC’s Read more […]

Hearing on Controversial N.H. Voting Law SB3 Wraps Up

By CASEY MCDERMOTT, NEW HAMPSHIRE PUBLIC RADIO — The plaintiffs called on Bosley, a communications consultant who spent decades teaching technical writing, to analyze the readability of the language on new voter registration documents used under SB3. Specifically, Bosley looked at the new voter registration form and a set of instructions given to voters about what steps they need to take to follow the new voting law. She performed a series of tests analyzing the documents’ complexity Read more […]

To Be Clear – Muddy language can be costly

BY BETTY JOYCE NASH — FIRST QUARTER 2013 ECON FOCUS of the FEDERAL RESERVE BANK OF RICHMOND Many multipage agreements, notices, and forms are crowded with microscopic print and convoluted text, a powerful deterrent to readers. Complexity is still the rule rather than the exception, but readability may be on the rise. In the United States, clear communication is the law under the Plain Writing Act of 2010, which applies to public letters, notices, and forms from federal agencies. Though Read more […]