Who Thinks Clarity Matters?

Bank of America’s CEO Brian Moynihan was the guest speaker at a World Affairs Council luncheon in Charlotte last month. At the VIP reception prior to the lunch, I wanted to talk with him because if financial regulations are rolled back, the requirement for clear and conspicuous disclosures might be lost. As the Federal Trade Commission states, “‘Clear and conspicuous’ is a performance standard, not a font size.” If regulations that require clarity are rolled back, you can count on financial Read more […]

Plain Talking: Gobbledygook Costs Money and Risks Lives

BY CONOR POPE, THE IRISH TIMES — Needlessly complicated communication from pharmaceutical companies and medical professionals could be putting patients’ lives at risk, a conference on plain language taking place in Dublin has been told. The 10th International Plain Conference, which promotes clearer language among businesses and state organisations, heard that communication in the health sector was frequently a matter of life and death – and fear of litigation rather an attempt to communicate Read more […]