Everyone benefits
when you incorporate plain language principles into your communications.

We serve clients ranging from small business owners to Fortune 100 companies, from government agencies and non-profits to international corporations. While we’ve worked extensively in key industries -— financial services, technology, healthcare, law, the public sector and education -— we know we can help anyone communicate with more clarity. We have written or rewritten the following types of documents:

Code of Ethics Letters to Customers
Privacy Policies Employee Communications (Travel Guidelines/Manual)
Terms and Conditions (credit cards) Employee Handbooks
Over Draft Protection Disclosures Applications and Forms
Customer Account Agreements 10-Ks
Summary Plan Descriptions and others…


financial services

“We have worked with The Plain Language Group on a variety of plain language projects. Their work is exemplary. The research they conducted led us to totally revise many of our credit card documents as we responded to the voices of our customers. Deborah was particularly helpful in redesigning our documents to improve ‘understandability.’ We recommend her work highly.”
-— Director of Customer Services, Fortune 100 Bank

Samples of Our Work

technology | energy | manufacturing

Samples of Our Work


Samples of Our Work


government | non-profits

Government, non-profit

Samples of Our Work

universities | education

Samples of Our Work

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