Why we're good for business:
Simplified Communication
saves your company time, money, and
productivity
is good for business because it's
good fo your clients and customers
is mandated by state legislation,
federal agencies, and regulations
 saves your company time, money, and productivity
In 2002, the National Academy on an Aging Society published
a report stating that the annual cost to the U.S. of poor communications
in health-care services is $73 billion.
Federal Express used plain
language operations’ manuals
saving $400,000 in the first year.
Computer manufacturer Allen-Bradley rewrote
computer manuals in clear English and reduced helpdesk calls by
99%. Support calls went from 50 a day to two a month.
General Electric Information Services rewrote
a software manual in plain language and saved up to $375,000 a
year in helpdesk staff costs.
The Veterans Benefits Administration one form
letter using plain language principles, tested the results one
year later in one regional VBA call center, and discovered that
the number of calls dropped from 1,100 to 200.
is
good for business because it’s good
for your clients and customers
“Think of the ill will created by unclear … information — the
confusion and anger and frustration that it causes people who have
to make phone calls, who can’t fill out a form, who don’t
understand their rights or benefits, who make mistakes in trying
to follow procedures.”
- Joseph R. Kimble, attorney, testimony before the House Subcommittee
on Regulatory Affairs
is mandated by state legislation, and by federal
agencies and regulations
California enacts privacy protections including plain language
notice requirements (2003)
Texas’ Plain Language Project includes
legislation for consumer contracts (2002)
Pennsylvania passes the Plain Language Consumer Contract Act (1997)
SEC, FTC, FCC, VBA, ERISA, NIH, FAA, EPA, and more
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