Exceptional User Experience Begins with Words: Plain Language in the Financial Sector

Presentation held at Face of Finance 2019 Conference, Bentley University NY – April, 5 2019 Deborah Bosley explained how much time and money is wasted in corporations as a result of bad design and unclear communication. $396 billion is lost annually in the financial sector, through calls to customer service, incomprehensive letters, forms, applications, policies, websites that do not deliver and posts on social media exposing problems. Dr. Bosley outlined the challenges that content presents and Read more […]